Privacy Policy

Passprint ("Passprint," "we," "us," or "our") provides studio-grade software for passport and ID photo processing, layout editing, and print-ready export. This Privacy Policy describes how we handle personal information when you create an account, upload photos, purchase a plan or credits, or contact support.

By using Passprint, you acknowledge this policy. If you do not agree, please discontinue use of the service. For contractual terms governing subscriptions, credits, and acceptable use, see our Terms & Conditions.

We collect only what is needed to operate the service. Categories include:

• Account & profile data: Email address, display name, studio or business name, and preferences you save in Settings.
• Photos & processing inputs: Images and documents you upload for background removal, ICAO-compliant framing, adjustment, and layout export.
• Billing & subscription data: Plan tier, credit balance, invoice references, payment status, and transaction identifiers. Payment instruments are processed by Razorpay; we do not store full card numbers, UPI PINs, or net-banking passwords.
• Support & communications: Messages, attachments, and metadata when you contact us or open a support ticket.
• Technical & usage data: Browser type, device category, approximate location derived from IP address, session identifiers, error logs, and feature usage needed for security and reliability.

You choose what to upload. Do not submit photos or personal data you are not authorised to process, especially when working with client portraits in a studio environment.

We use personal information for legitimate business purposes, including to:

• Authenticate your account and maintain secure sessions.
• Run AI-assisted background removal, face detection, compliance framing, and layout export.
• Apply your plan limits, credit deductions, refunds for failed processing, and subscription renewals.
• Generate invoices, payment confirmations, and account notifications.
• Respond to support requests and investigate misuse, fraud, or technical incidents.
• Improve product performance, fix bugs, and develop features that studios rely on.
• Comply with applicable law, enforce our terms, and protect the rights of users and third parties.

We do not use your uploaded photos to train public or third-party AI models for unrelated purposes. Processing is performed to deliver the Passprint workflow you request.

Passprint is an AI-based passport photo service. Uploaded photos are processed automatically using AI models for background removal, passport framing, and compliance checks.

No human manually reviews uploaded photos unless required for technical support, fraud prevention, or a request you initiate with our support team.

AI outputs are generated to deliver the workflow you request. We do not use your uploads to train unrelated public or third-party models.

Server-side processing

Uploaded images may be processed on secure infrastructure to remove backgrounds, detect facial landmarks, apply country-specific sizing rules, and produce print-ready layouts. Processed outputs and job metadata may be stored in your account history for reprint and editing within your plan limits.

Device-side session data

To keep your workflow fast, parts of an active session (such as layout state or in-progress edits) may be stored in your browser using local storage or IndexedDB. This data stays on your device until you sign out, clear site data, or complete the session.

Automatic cleanup

Expired job records and associated stored files are removed automatically when they pass your plan retention window. A scheduled cleanup process also purges expired records from our database and linked storage.

Retention periods depend on data type and your subscription plan. The table below reflects currentPassprint defaults:

When retention expires, we delete or de-identify data where feasible. Backups may persist for a limited period before being overwritten in the ordinary course of operations.

We do not sell personal information. We share data only with trusted service providers that help us operate Passprint, under contractual safeguards:

• Razorpay for payment processing and invoicing workflows.
• Cloud hosting & database providers (including Supabase) for application hosting, authentication, and secure file storage.
• Email delivery providers for transactional messages such as welcome emails, receipts, and support replies.
• Infrastructure & AI processing partners required to deliver background removal and photo processing features you initiate.

We may also disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect users, our business, or the public.

We implement administrative, technical, and organisational measures designed to protect personal information, including:

• HTTPS/TLS encryption for data in transit.
• Role-based access controls for internal systems.
• Secure authentication and session management.
• Monitoring for abuse, failed login attempts, and anomalous activity.

No online service can guarantee absolute security. If you suspect unauthorised access to your account, change your password promptly and contact support@passprint.in.

Passprint uses cookies and similar technologies to:

• Keep you signed in across pages.
• Remember language and interface preferences.
• Maintain in-progress studio work during a session.
• Measure basic product reliability and prevent fraud.

You can control cookies through your browser settings. Disabling essential cookies may prevent sign-in or interrupt the upload-to-export workflow.

Depending on your location, you may have rights to:

• Access personal information we hold about you.
• Correct inaccurate profile or account details from Settings.
• Request deletion of your account, subject to legal and billing record requirements.
• Export or receive a copy of certain account information on request.
• Withdraw consent where processing is consent-based, without affecting prior lawful processing.
• Cancel a paid subscription from Manage Plan at any time; see our Refund Policy for credit rules.

To exercise these rights, email support@passprint.in from your registered account address. We may verify your identity before fulfilling a request.

You may permanently delete your account from your dashboard.

After deletion:

• Authentication data is removed.
• Personal information is deleted.
• Remaining files are deleted according to our retention policy.

Some billing or transaction records may be retained where required by law, tax, or payment processor obligations. If you need help deleting your account, contact support@passprint.in.

Your information may be processed on servers located outside your country depending on our infrastructure providers, including cloud hosting, database, email, payment, and AI processing partners.

Where data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place through contractual protections and security measures consistent with this Privacy Policy.

If you use Passprint to process photos of clients, you are responsible for obtaining any consent required under applicable law, informing clients how their data will be handled, and uploading only images you are authorised to process. Passprint acts as a technology provider; you remain the controller of client portraits you submit to the platform.

For United States passport photos, our platform provides sizing and cropping services. Users must comply with U.S. Department of State rules regarding digital alterations of ID photographs.

Passprint is designed for professional studios, agents, and adults creating their own ID photos. We do not knowingly collect personal information from children under 18 without appropriate parental or guardian consent. If you believe a minor has provided us personal data without authorization, contact us and we will take appropriate steps to remove it.

We may update this Privacy Policy to reflect product changes, legal requirements, or security improvements. When we make material changes, we will update the Last Updated date at the top of this page and, where appropriate, the Effective Date. We may also notify you by email or in-product notice. Continued use after the effective date constitutes acceptance of the revised policy.

This Privacy Policy shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts in India.

For privacy questions, data requests, or security concerns, contact: