Cancellation & Refund Policy

1. Digital Service Delivery

Passprint provides software-as-a-service (SaaS) and digital photo processing credits for passport and ID photo workflows.

After a successful payment, purchased credits are added to your account immediately (100 credits per Pro renewal, 300 per Pro+ renewal, as described on the Pricing page). Because delivery is instant and digital, completed credit purchases cannot be cancelled once credits have been added.

2. Automatic Refunds for Failed Processing

We apply a fair-use quality policy for AI processing:

• If background removal or face detection fails for a photo, the credit used for that attempt is automatically returned to your account.
• You do not need to contact support for these automatic refunds. They are applied as soon as the failure is detected.

3. Subscription Cancellation

If you have purchased a monthly or yearly plan, you can cancel your active subscription at any time from your settings page. Upon cancellation, no further renewal payments will be charged, and your active credit balance will remain fully usable until the end of your current billing period.

4. Refund Processing & Timelines

If you are unsatisfied with the digital processing output or experience billing errors, please contact us at support@passprint.in within 7 days of the transaction.

Approved refunds for transaction errors or customer quality escalations will be processed back to your original payment gateway source.

⚠️ In accordance with standard merchant payment guidelines, all approved gateway refunds will be processed and credited back to your original source account within 5 to 7 business days.